Kläffling Immobilienmanagement is a property management company specialising in apartment building, condominium, and commercial property management. While their regional focus is Berlin, they manage commercial properties nationwide.
Kläffling Immobilienmanagement faced significant hurdles as they sought to modernise the way they manage the company portfolio. Its existing software, in use since 2000, had become a substantial obstacle. Over the years, as the company expanded and the property management landscape evolved, the limitations of its outdated system became more apparent and increasingly problematic.
One of the most pressing issues was the lack of integration capabilities. The old software operated in isolation, unable to connect with other systems that were becoming essential in modern property management. This isolation meant that any attempt to simplify the way they work, incorporate new tools, or access any kind of data analytics was complicated and inefficient. For a company managing a wide array of properties across Germany, this became a significant challenge.
Also, the rigidity of the software presented another major hurdle. The system’s input masks were fixed and inflexible, offering no room for customisation. This rigidity meant that any unique needs or adjustments specific to their operations could not be accommodated, forcing the team to work around the software rather than with it. This not only hampered productivity but also stifled any potential innovation in their workflows.
The company had been on a journey of digital transformation, implementing a digital document management system as part of their move towards a paperless operation. However, the old property management software could not integrate with this new system, creating silos of information and preventing a seamless, cohesive digital environment. This disconnect was a clear signal that it was time for a significant upgrade.
As the broader property management industry rapidly advanced, with new technologies and digital tools becoming standard, they identified a need to change. To remain competitive and continue providing top-tier service to its clients, Kläffling Immobilienmanagement recognised the urgent need to adopt a more modern, flexible, and scalable software solution.
Faced with these challenges, the company embarked on a search for a solution that could not only replace their outdated system but also support their ongoing digital transformation and future growth.
They needed a software platform that could integrate seamlessly with their existing systems, offer flexibility and customisation, and support the sophisticated, data-driven approach they were aspiring to achieve. This is where Moderan came in.
The turning point for Kläffling Immobilienmanagement came in 2019 at EXPO REAL, where they were introduced to Moderan’s property management software. Intrigued by its potential, they engaged in more intensive discussions with Moderan’s team at the beginning of 2020. A comprehensive demo session showcased the capabilities of the software, ultimately convincing them to move forward with its implementation.
The first aspect of Moderan’s solution that stood out to Kläffling was its usability. From the initial interaction, it was clear that the platform was designed with the user in mind. The onboarding process was straightforward and intuitive, allowing the Kläffling team to quickly adapt to the new system. This ease of use was a critical factor, especially considering the complexities and the amount of data they managed daily.
Another significant advantage was Moderan’s robust integration capabilities. The platform seamlessly connected with other essential tools they were using, particularly Microsoft BusinessCentral and Casavi. This ability to integrate was crucial, as it allowed Kläffling Immobilienmanagement to create a digital ecosystem where all their data could be managed from a single point of truth. This not only simplified their workflows but also enhanced data accuracy and accessibility across the organisation.
Customisation and scalability were also key features that set Moderan apart from other solutions. Kläffling needed a system that could be tailored to their specific requirements and grow alongside their business. Moderan offered precisely that— a flexible platform that could be adjusted to meet their unique needs and expanded as their operations evolved. This meant that they no longer had to compromise their processes to fit the constraints of their software.
Moreover, the customer-oriented approach of the Moderan team played a significant role in their decision. Throughout the discussions, Moderan’s team demonstrated a deep understanding of Kläffling Immobilienmanagement’s challenges and aspirations. They engaged in meaningful conversations about potential integrations and future functional developments, ensuring that the solution would not only meet current needs but also support long-term goals. This level of customer care and the willingness to incorporate client feedback into the product development process were highly valued by Andreas Kläffling and Anna Förtsch, the company’s software administrator.
The implementation of Moderan marked a crucial step in Kläffling Immobilienmanagement’s journey towards cloud computing. Following their earlier success with a digital document management system, Moderan became their second major foray into the cloud. The platform provided the scalability and modernity they sought, enabling them to fully leverage the advantages of cloud technology. Additionally, the competitive pricing of Moderan made it an attractive option, offering significant value without compromising on features or performance.
In summary, Moderan’s solution brought together ease of use, powerful integration capabilities, customisation, scalability, and exceptional customer support. This combination addressed the specific challenges faced by Kläffling Immobilienmanagement GmbH, setting the stage for a successful digital transformation and significantly improving their property management operations.
The implementation of Moderan’s software brought transformative changes to Kläffling Immobilienmanagement GmbH, delivering a range of significant outcomes that enhanced their operations and overall efficiency.
One of the most immediate and noticeable impacts was on their data management processes. With Moderan, the maintenance and compilation of master data became highly efficient. The platform provided an intuitive interface where all necessary information was easily accessible, ensuring that the team always had the right data at their fingertips. This accessibility improved decision-making and streamlined various administrative tasks, which previously were cumbersome and time-consuming.
Moreover, the integration capabilities of Moderan played a crucial role in enhancing operations. By seamlessly connecting with Microsoft BusinessCentral and Casavi, Moderan created a cohesive digital ecosystem for Kläffling Immobilienmanagement. This integration allowed for better coordination between different systems, reducing data silos and improving overall workflow efficiency. As a result, the team could now manage their properties more effectively and respond to issues more promptly.
Moderan also enabled the company to introduce automated processes for analysing rents. This automation was a game-changer, as it allowed Kläffling Immobilienmanagement to adjust rents in line with the current rent index quickly and accurately. Before Moderan, such analysis was not feasible due to the sheer volume of data and the manual effort required. The automation not only saved time but also ensured that rent adjustments were based on the latest market trends, helping the company stay competitive and maximise revenue.
Having already implemented a digital document management system, Moderan became the central data source within their digital landscape. The cloud-based solution provided scalability and flexibility, allowing the company to adapt and grow without being constrained by their software. This cloud transition also meant enhanced security and data accessibility, further supporting their move towards a paperless office.
One of the more subtle yet profound outcomes was the creation of capacity within the team. While Moderan did not reduce the overall workload, it enabled the team to focus on more strategic tasks by automating routine processes. This shift allowed team members to analyse tenancies more rapidly and intervene when necessary, such as making timely rent adjustments. The newfound capacity also opened up opportunities for innovation and process improvements that were previously not possible.
Kläffling Immobilienmanagement GmbH also benefited from the customer-oriented approach of the Moderan team. The responsive support and willingness to develop workarounds for any challenges encountered, particularly with COA management, reinforced their decision to choose Moderan. This partnership ensured that the software continuously evolved to meet their needs, making it a reliable and future-proof solution.
The outcomes of implementing Moderan’s software were multifaceted and impactful. From improved data management and operational efficiency to successful digital transformation and enhanced team capacity, Moderan significantly elevated the capabilities of Kläffling Immobilienmanagement GmbH. The company is now better equipped to manage their extensive property portfolio, respond to market changes, and continue their growth trajectory with a robust digital foundation.
“We had been using another software since 2000, which was correspondingly outdated. This made integration with other software practically impossible. In addition, there were only rigid input masks that could not be flexibly customised to our needs. So it was simply time for something new and modern.”