Customer Success Specialist
(Polish-speaking)

Moderan is lease and portfolio management software for property owners and managers. We’re on a mission to modernize one of the largest industries in the world, real estate, by replacing spreadsheets and outdated tools with one easy-to-use platform. Our customers are B2B professionals with a passion for real estate, managing commercial and mixed portfolios across office, retail, logistics, industrial, residential and mixed-use properties. We help them grow property value and enjoy their work again by automating the time-consuming administrative parts of their job. Today our clients manage over €20B in assets on Moderan, and our business keeps growing!

We’re looking for an attentive, Polish-speaking Customer Success Specialist to join our team.

This is not your average customer support job. The role is a unique mix of customer service, onboarding and consulting, all focused on customer success. You’ll help real estate companies get the most out of Moderan. The right person is hands-on, thinks on their feet, and can relate to customers’ problems. You’ll not only learn the software inside out, but also take the time to understand each customer’s business.

Are you quick to learn new things and love teaching others? Do you enjoy helping people and writing clear guides? Then we’ve got the job for you!

What you’ll do:

• Make sure our customers have a great experience using Moderan;
• Provide excellent customer support by email, phone and chat, helping customers set up and manage their portfolios, and support follow-up sales when needed;
• Independently help customers find solutions to complex problems;
• Onboard new customers and run post-purchase product training;
• Maintain and improve our self-service resources, including our Knowledge Base (available in English, Estonian, German and Polish), as well as internal documentation and team processes;
• Follow and help develop an efficient customer success system;
• Work with our development team to understand and solve user issues.

You must have:

• Fluent Polish, written and spoken;
• Excellent English, written and spoken;
• Strong interpersonal communication and writing skills;
• A customer-oriented mindset;
• A bachelor’s degree or current university studies.

Nice to have:

• A knack for numbers and experience in analytics or finance;
• Experience in customer support or another customer-facing role;
• Experience in real estate;
• Additional languages, such as Estonian, Czech, or German.

What we offer:

• The chance to learn everything about an international software business;
• Working directly with the team that founded the company;
• A competitive salary in a dynamic, fast-paced environment;
• The opportunity to shape your own role and career path as we grow our team;
• Hybrid work after the first 4 months.

Our office is in Tallinn, Estonia.

Does this sound like you? Send your CV to kristi@moderan.net with a short letter explaining why you’d like to work at Moderan and why you’d be a great fit. Please also tell us about any relevant experience in customer success, analytics or finance.